Terms and Conditions

Please review the following policies, terms and conditions of service carefully before using this website. Below are the policies, terms and conditions set out for use on the Yetikmall.com website.

This agreement describes the policies, terms and conditions applicable to your use of the services provided by Yetikmall.com. If you do not agree to be bound by these terms and conditions do not use or access any of our services.Yetikmall.com is owned and operated by Yetik Mall (A division of Yetik Integrated Services Limited) 

 

WEBSITE CONTENT AND PRICING 

While care is taken to ensure the content published by Yetikmall.com  on its website, including but not limited to product images, product names, product descriptions, and prices, is accurate and complete, errors may occur and you hereby agree that Yetik Mall  will not be liable in any way for such content.

Yetik Mall reserves the right to refuse or cancel any order if the order contains item(s) that are mispriced or contain incorrect, inaccurate or incomplete content.

 

ORDER ACCEPTANCE AND CANCELLATION

Yetik Mall reserves the right to determine which orders to accept and process as well as the right to cancel any order at its own discretion. However, Yetik Mall will ensure that the cancellation of any order is communicated appropriately.

 

When we receive customer orders, we begin processing them immediately. Thus, once an order has been paid for, Yetik Mall is unable to accept a cancellation of the order, neither is Yetik Mall able to process a refund. This, however, does not affect your refund if an incorrect or damaged item is delivered.

 

USE OF MATERIAL

This website is owned, controlled and operated by Yetik Mall. Unless otherwise stated, all rights to all materials, content, layout, images, text and design of this website are proprietary to Yetik Mall. 

The material on this website may be used by you for personal, non-commercial purposes. You must not copy, reproduce, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly. Without the prior written consent of Yetik Mall, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited.

 

TERMINATION

At Yetik Mall’s discretion and without prior notice to you, Yetik Mall may suspend or terminate your access to the Yetik Mall website.

Upon any termination of your access to the website, you shall immediately cease all access to and use of the Yetik Mall website and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of the website in whole or in part.

 

APPLICABLE LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of Nigeria and any disputes will be decided by Nigerian courts.

 

PRIVACY POLICY 

This Internet Privacy Policy refers to the website Yetikmall.com. Yetikmall.com website is owned and operated by Yetik Integrated Services Limited and will be referred to as “we” “our” “us”. By using this website, you agree to the Internet Privacy Policy set out on this page.

The Internet Privacy Policy relates to the collection and use of any personal information you may supply to us during your use on the Yetikmall.com website.
We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. 

As part of this website service, we receive, collect and store personal information when knowingly and voluntarily submitted to our website through user account registration. This information may include names, email addresses, telephone numbers, and addresses. Information that you provide to us will only be used to enhance your experience on our website, or to communicate with you.

We will not sell, rent, share or release any personal information other than what it was supplied to us for use on this website.

During your use of the website, we may issue to and request from your computer blocks of data known as “cookies”. “Cookies” are small files placed on your hard drive which assist to provide you with customised services. By using this website, you authorise us to issue such cookies to your computer. Should you not want us to use cookies you may disable cookies in your browser settings

 

RETURN POLICY 

If we deliver an incorrect or damaged item (damage that has been caused by us), we will replace the item at no additional cost to you. For us to replace such items, customers will need to notify the delivery driver of their observation at the point of delivery. Once customers have taken delivery of their order and signed confirming this, they take ownership of the items and Yetik Mall will be unable to accept any returns. For this reason, we ask customers to carefully check and confirm the accuracy of their order with the delivery driver before acknowledging receipt by signing. Yetik Mall will not accept returns for items that have no material damage to them. Products that are materially intact but whose packaging may have scratches, peels, tearing, dents, discolouration, rust, or any other aesthetic impairment that does not affect the taste, functionality or integrity of the actual product may not be accepted by Yetik Mall as a return. 

 

REFUNDS POLICY 

Based on our returns policy above, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Also, if an item you ordered is unavailable, we will process your refunds to your bank accounts 

DELIVERY POLICY 

We deliver to you within 2-6 hours from when your order is confirmed. Our customer service will give you a call as soon as you placed an order with us. An email will also be sent to you confirming that your order has been received. You are expected to reply to this mail if you have any modification regarding the order.

Our goal is to offer you the best delivery experience, no matter where you live within Lagos. 

If an order is placed towards the closing hours then your order will be delivered the next day . To guarantee your order is received same day please order early in the day. 

Please take note of the following: 

  • If access to your location is limited due to bad road, flooding, roadblocks, civil unrest or any other encumbrances, we require you to notify us in advance. Failure to notify us of any such issues may result in a delay, rescheduling and/or cancellation of your order.
  • Our delivery drivers are very happy to carry your order to your doorstep and even into your home, if you want them to. However kindly ensure they get accurate information and accessibility. 
  • In order to enable our delivery drivers, make timely deliveries, they are mandated to wait for a maximum of 5 minutes for each customer to receive their orders from them. After contacting a customer and the customer is either unresponsive or fails to show up after 5 minutes, the driver will leave your location.

TRANSACTION AGREEMENT 

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

Our online transactions are offered through three options of payment. Payment online with items delivered, payment online with pick up and lastly order online and then pay on delivery. 

Yetik Mall will do its due diligence in accepting any of these methods from a customer especially the cash on delivery method.